Your satisfaction is our goal. Only Mox Stock socks products may be exchanged if the exchange request is made and authorized by customer service within five (5) days from receipt of order. Items exchanged must be shipped back to our warehouse with original packaging and must not be washed, worn, and free of dirt and odor. Moxellobrands.com (MoxBaseball, MoxHockey, MoxCorporate, MoxSoccer) reserves the right to refuse an exchange if the above conditions are not met. The customer is responsible for the cost of return shipping and a 15% restocking fee. Exchange authorizations expire in 15 days from the shipping date of the original order. Customized products may not be exchanged or returned.
Any claims for defects or damages of socks must be made in writing within two (3) business days after receipt. Replacement of the product will be made upon receipt of returned merchandise and only when Moxello customer service determines that the defect was not caused by misuse or mishandling of the product. If a replacement is not possible, a credit will promptly be made to the customer's account. If the customer plans to return the defective merchandise, it should not be used in any way. Due to their nature, custom socks may not be returned or exchanged unless a sales representative determines a production error occurred. Non-defective Mox Stock socks can be returned within seven days from receiving the order. A 20% restocking fee applies, and the customer will not be reimbursed for return shipping charges. To return an order, please call Customer Service first for Return Authorization information. Custom products (items not labelled as Stock socks) may not be exchanged or returned. We do not process replacements for socks with holes caused by forcefully pulling out the barb.